Orders delivered within Australia are dispatched via Australia Post or Fastway Couriers within 2 business days of receiving full payment. We use Regular and Express options - you simply choose your preferred option at checkout.
To make your shopping experience as cost efficient as possible, we also offer our postage as a flat rate, so it doesn’t matter how many items you order for your little sandcrabs, you will only be charged shipping costs once.
*Please note that we offer FREE POSTAGE on all orders over $150 within Australia (Regular Post will be utilised)
Estimated Delivery Time
(remote locations may take longer)
1 - 5 business days
We are happy to process orders from outside Australia through our website. We charge a flat rate of AUD $20 for international shipping throughout the world. Tracking is available on this service. Delivery times will vary, but generally will take around 7 to 14 days, depending on where you are in the world.
If you are dissatisfied with the products you have received due to us shipping you an incorrect size, inaccurate product description or faulty workmanship, we will happily organise a refund or an exchange for you. Customers are responsible for shipping and handling charges. The products must be returned:
- Unused, unopened and in original condition and packaging
- Returned within 14 days of delivery
- In a saleable condition upon return
Note that we do not provide refunds if you simply change your mind, or if you have not followed the CARE INSTRUCTIONS. Please contact us directly to arrange an exchange or refund and we will be able to process your return, as this cannot be processed online.
Returns / Exchanges can be sent to:
PO Box 445
Grange QLD 4051
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