FAQ
ORDERING PROCESS
Do I need to create an account to place an order?
No, you may checkout as a “guest” by selecting the option at the checkout. By creating an account we can speed up the checkout process for you on subsequent visits. Each time you return to the store and log in, your details are retrieved, removing the need to re-type billing and delivery addresses
Can I use a gift voucher?
Any vouchers issued cannot be redeemed for cash, used on sale items and are single use only. Only voucher to be used per transaction.
Does registering mean you will send me marketing information?
No. By registering with Mini Sandcrabs, you are simply creating an account. As part of the registration process you can choose to subscribe to our email newsletters to hear about specials offers and news. If at any time you wish change you preferences, you can do so by logging in with your username and password and accessing the "Account" section of our site. You can also unsubscribe from our email newsletters by clicking the "unsubscribe" link carried at the bottom of each communication.
Do you offer International Shipping?
Mini Sandcrabs can deliver to all countries worldwide at a flat rate of AUD$25. We partner with international carriers who ensure the greatest worldwide coverage. If you would like further information on transit times to your chosen delivery destination please contact our team at orders@minisandcrabs.com.au. Just remember you may be subject to local taxes and these are your responsibility.
How do I track my order?
Once your order is dispatched you will receive an email confirmation containing a tracking number with relevant details for your order
PRODUCTS & SIZING
Do your products fit true to size?
During the development process, our products are subjected to detailed size testing to ensure our garments fit true to size. For example, our 9-10 size should fit a 10 year old child, whilst offering a slightly roomier fit for a 9 year old child
How true to life are the on-screen colours of your products?
We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate.
Do all Mini Sandcrabs products offer sun protection??
Any Mini Sandcrabs garment with the UPF50+ tag has been tested to Australian and New Zealand Standard and provides UPF50+ sun protection which is the highest possible rating
I really love a product but is says Out of Stock?
It may just be unavailable through our online store. If you contact us, we can see which of our gorgeous stockists may have one, and we will happily chase it up for you.
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What is POWER fabric?
POWER Fabric is Mini Sandcrabs exclusive 100% chlorine resistant swimwear fabric. It has no elastane or Lycra component, which means it will not break down in chlorine.
